Cancellation and Refund Policy

You may cancel by closing Razorpay Checkout before completing payment. After payment is captured and an activation key is issued, the order cannot normally be cancelled because digital delivery has begun.

Contact us within 7 calendar days if you were charged more than once for the same intended purchase, payment was captured but no usable key was issued and support cannot resolve it, or the law requires a refund. Refunds are not normally provided for change of mind, failure to copy a delivered key, incompatible devices not meeting published requirements, or a key that has already been successfully activated.

If Razorpay reports a failed payment, do not make repeated payments until you confirm whether money was deducted. Banks and payment providers may automatically reverse failed or timed-out payments. Their reversal time is controlled by the bank or payment network.

Provide the business name, purchaser email/mobile, Razorpay payment ID, amount, date and reason. Never provide a UPI PIN, CVV, banking password or full activation key. We may verify payment and activation records before deciding eligibility.

Approved refunds are sent to the original payment method through Razorpay. Processing time after approval depends on Razorpay, the bank and the payment method. Transaction fees or taxes are handled according to applicable law and provider rules.